IT Services

IT Services

IT Service Management

It is starting to become clear that IT can no longer meet the demands of the business by simply managing the servers, storage and applications within their data center. The expectation is that IT will operate as a service provider to the business.  Several technological advances are driving this change such as consumer technology in […]

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IT Services

HOW TO EFFECTIVELY MANAGE IT SERVICE REQUESTS

This guide will show you how to simplify & streamline your help desk ticketing process. Eliminate complexity of help desk management Lower time-to-resolution of IT tickets Cut down operational costs Improve customer service and satisfaction 1. Log Service Request Challenges Disparate Channels for logging service request such as email, phone, chat, social media, walk-up, in-person […]

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IT Services

4 Types of Integration Methods

1. API Application Programming Interface (API) is the most common tool for connecting different applications. There are many different types of API that are either public, partner, or private. What they all have in common is how they enable interaction between applications. An API uses a common code language to specify functionality and set protocols. […]

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